Outstanding customer service from Brunel Microscopes

I did something stupid. I've never damaged a microscope objective in my life, but somehow I managed to scratch the 40X objective on my new compound microscope, leaving an ugly mark dead center in the field of view. After some self-castigation, I emailed Brunel Microscopes, explained the situation and asked to order a replacement. To my surprise, they offered to replace the damaged lens free of charge, something they were clearly not obligated to do. All throughout my dealings with them I have been delighted with the customer service I have received from Brunel Microscopes and I recommend them highly.